Work
History
IAM Business Administrator
Wellmark BCBS
I design, implement, provision, and manage secure user access controls to protect sensitive data and systems.
Customer Experience Advocate
Wellmark BCBS
I assisted providers, members. groups, and agents in customer interactions, ensuring one-call resolution and high customer satisfaction on every call.
Event Coordinator
Des Moines Zombie Walk
I managed budgets, coordinated meetings, analyzed demographics, recruited sponsors, tracked progress, trained team members, and developed proposals for long-term event sustainability, all while maintaining effective communication and workflow coordination.
Administrative Office Assistant
Robert Half
I processed new hire packets, handled medical insurance appeals, maintained documentation accuracy, met strict deadlines, processed payroll data, adhered to regulatory compliance, managed office supplies, maintained confidentiality, and coordinated team workflow efficiently.
Illustrations/Product Analyst
Signature Consultants
I processed annuity insurance policy illustrations, ensured compliance with state-specific procedures, managed workflow to meet deadlines, analyzed reports for improvement opportunities, performed advanced mathematical calculations, tracked productivity, and coordinated meetings with team members and management.